Privacy Policy

1. Introduction

Verge Atelier ("we", "us", "our") is a watch repair and restoration studio located at 92 Thanon Ratchadamnoen, Mueang, Chiang Mai 50200, Thailand. This policy explains how we collect, use and protect personal data provided to us through our website and in the course of delivering our services. It applies to anyone who contacts us via this website or visits our studio.

If you have questions about this policy, you can reach us at [email protected].

2. What data we collect

When you submit an enquiry through our contact form, we collect the following:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• Any details you include in the message field

We also collect standard technical information through analytics tools, including pages visited, browser type and approximate location. This data does not identify you personally.

3. How and why we use your data

Personal data submitted via the contact form is used solely to respond to your enquiry and to communicate about your watch service. We do not use contact details for marketing, we do not add you to mailing lists without asking, and we do not pass your details to third parties for commercial purposes.

The legal basis for processing this data is your consent (given when you submit the form) and, where a service agreement is reached, the performance of that agreement.

Analytics data is used in aggregate form to understand how our website is used and to make improvements. The legal basis is our legitimate interest in operating an effective website.

4. How long we keep your data

Enquiry data is retained for as long as there is an active service relationship, or for up to twelve months after the last contact if no service was arranged. Service records (which may reference your name and contact details alongside notes on work performed) are kept for three years and then reviewed for deletion.

You can request deletion of your data at any time by writing to [email protected].

5. Data security

Personal data is stored on servers using standard encryption. Access to data within the studio is limited to the staff directly responsible for responding to enquiries and carrying out service work. We review our handling practices periodically and update them where needed. In the unlikely event of a data breach that may affect your rights, we will notify you without undue delay.

6. Cookies

This website uses cookies to support essential site functions and, with your consent, to collect analytics data. You can manage your cookie preferences at any time via our Cookie Policy page.

7. Third-party services

Our website may use Google Analytics for aggregate usage statistics. Google processes data in accordance with its own privacy policy. We do not share identifiable personal data with Google or other third parties for advertising purposes.

Our website may contain links to external pages. We are not responsible for the privacy practices of those sites.

8. Your rights under Thai PDPA and international frameworks

Under the Personal Data Protection Act B.E. 2562 (Thailand) and, where applicable, other international data protection frameworks, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interest
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Request a portable copy of your data in a structured format
• Lodge a complaint with the Office of the Personal Data Protection Committee (Thailand) or, for EU residents, your national supervisory authority

To exercise any of these rights, write to [email protected]. We will respond within 30 days.

9. Children's privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through this site, please contact us so we can remove it.

10. Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or in applicable law. Any material changes will be noted at the top of this page with a revised date. We encourage you to review the policy periodically.

11. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Address: 92 Thanon Ratchadamnoen, Mueang, Chiang Mai 50200, Thailand